Naooma Seller Policy

Effective Date: September 2026

Welcome to Naooma, a marketplace for buying and selling verified pre-owned phones, laptops and other electronic devices.
Our goal is to create a safe, transparent and reliable marketplace where sellers can reach genuine buyers and customers can purchase with confidence.

This Seller Policy sets out the rules, responsibilities and requirements for all sellers using Naooma. By registering as a seller or listing products on our platform, you agree to comply with this policy, our Terms and Conditions, and applicable Nigerian laws.

1. Seller Registration and Verification

1.1 Eligibility

To sell on Naooma, you must:

• Be at least 18 years old or legally authorized to operate a business.

• Provide accurate and complete registration information.

• Have the legal right to sell the products you list.

• Agree to comply with Naooma's policies and applicable laws.

• Provide valid contact and payment details.

Naooma reserves the right to request additional information or documentation to verify a seller's identity and business activities.

1.2 Seller Verification

All sellers must complete Naooma's required verification process before listing products for sale.

Depending on the seller type, verification may require:

• A valid means of identification.

• A verifiable phone number and email address.

• Business registration details, where applicable.

• A bank account or other approved payout method.

• Additional documents requested for security or compliance purposes.

Verification does not constitute a guarantee of a seller's products, financial standing or future conduct.

1.3 Account Security

Sellers are responsible for maintaining the confidentiality of their login credentials and securing their accounts.

You must notify Naooma immediately if you suspect unauthorized access, fraudulent activity or any compromise of your seller account.

Sellers must not transfer, rent, sell or share their accounts with unauthorized persons.

2. Product Listing Requirements

2.1 Accurate Product Information

All products listed on Naooma must be accurately described and represented.

Sellers must provide:

• The correct product name, brand and model.

• Clear photographs of the actual item being sold.

• The correct storage capacity, specifications and relevant features.

• An accurate description of the product's condition.

• Information about any known defects, faults, repairs or missing components.

• The selling price and any other applicable charges.

Stock images may only be used where explicitly permitted by Naooma and must not mislead customers about the actual condition of the product.

2.2 Product Condition Categories

Sellers must select the correct condition category when creating a listing.

Naooma may use the following categories:

Brand New: An unused product in its original condition, with any applicable manufacturer packaging and accessories accurately disclosed.

Like New: A pre-owned product in excellent condition with minimal signs of use and no undisclosed functional defects.

Excellent: A pre-owned product in very good working condition with minor cosmetic signs of use.

Good: A pre-owned product in good working condition that may show visible signs of use, such as scratches or minor cosmetic wear.

Fair: A functional pre-owned product with noticeable cosmetic wear or other disclosed imperfections.

For Parts or Repair: A product that is not fully functional and is being sold for parts, repair or another explicitly disclosed purpose. Such listings require Naooma's approval and must clearly identify the faults.

These categories do not excuse sellers from disclosing material defects or meeting applicable legal standards.

2.3 Product Photographs

All product photographs must be genuine, clear and representative of the item being sold.

Sellers must not:

• Use another seller's photographs without authorization.

• Digitally alter images in a way that conceals defects.

• Misrepresent the condition, appearance or functionality of an item.

• Use photographs of a different model or configuration without clear disclosure.

Naooma may request additional photographs or videos before approving a listing.

2.4 Product Authenticity

Sellers must ensure that all products are genuine and lawfully obtained.

Counterfeit, stolen, unlawfully imported or otherwise prohibited goods must not be listed.

For electronic devices, sellers may be required to provide serial numbers, IMEI details, proof of ownership or other supporting information.

Devices must not be reported stolen, unlawfully locked or otherwise subject to ownership restrictions that prevent lawful resale.

3. Prohibited Products and Listings

Naooma does not permit the sale of:

• Counterfeit or imitation branded products falsely presented as genuine.

• Stolen or unlawfully obtained devices.

• Products with falsified or altered serial numbers or IMEI identifiers.

• Devices reported lost or stolen.

• Products containing undisclosed major faults or misleading specifications.

• Products that infringe intellectual property rights.

• Illegal, prohibited or restricted goods.

• Products that violate applicable Nigerian laws or Naooma's platform rules.

Naooma may remove any listing that violates this policy and may suspend or terminate the responsible seller's account.

4. Pricing and Stock Availability

4.1 Pricing

Sellers are responsible for setting accurate and transparent product prices.

All prices must be displayed in the currency specified by Naooma.

Sellers must not:

• Advertise a misleading price.

• Add undisclosed charges after an order has been placed.

• Manipulate prices through false discounts or fabricated original prices.

• Use pricing practices intended to deceive customers or interfere with marketplace transactions.

Any seller fees, commissions or other charges applicable to transactions will be communicated through Naooma's seller dashboard, applicable fee schedule or other official seller communications.

4.2 Stock Availability

Sellers must ensure that products listed for sale are actually available.

If an item is sold elsewhere, reserved or otherwise unavailable, the seller must promptly update the listing or remove it from the marketplace.

A seller must not accept an order for a product they cannot supply.

Repeated cancellations caused by inaccurate stock information may result in account restrictions.

5. Order Management and Fulfilment

5.1 Accepting Orders

Sellers must monitor their seller dashboard and respond to incoming orders promptly.

Once an order is accepted, the seller is responsible for preparing the product for dispatch in accordance with Naooma's fulfilment requirements.

Sellers must not cancel confirmed orders without a valid reason.

5.2 Order Preparation

Before dispatch, sellers must:

• Verify that the item matches the customer's order.

• Confirm that the product's condition matches its listing.

• Ensure that all advertised accessories and components are included.

• Remove personal accounts, passwords, data and activation locks from devices.

• Perform any required factory reset and data-clearing procedures.

• Package the item securely for transport.

• Include any documentation, warranty information or accessories promised in the listing.

For devices containing personal data, sellers must ensure that all previous owners' information has been securely removed before the item is transferred to the buyer.

5.3 Dispatch Deadlines

Sellers must dispatch confirmed orders within the timeframe specified by Naooma.

If a seller anticipates a delay, they must notify Naooma promptly and provide a reasonable explanation.

Naooma may cancel an order and arrange a refund where the seller fails to fulfil the order within the required timeframe, subject to applicable law and platform procedures.

5.4 Shipping Responsibilities

Sellers must comply with Naooma's approved shipping and packaging requirements.

Where sellers are responsible for arranging dispatch, they must:

• Use approved delivery partners where required.

• Provide accurate shipping information.

• Obtain proof of dispatch.

• Provide tracking details where available.

• Cooperate with delivery investigations and claims.

Sellers must not collect additional delivery charges directly from buyers unless expressly authorized and disclosed through Naooma.

6. Returns and Refunds

6.1 Three-Day Return Window

Naooma provides eligible customers with a 3-day return window beginning on the date of delivery.

Sellers must cooperate with valid return requests and follow Naooma's return authorization and inspection procedures.

The 3-day period is a platform return arrangement and does not replace any longer or additional rights that customers may have under applicable law.

6.2 Valid Return Reasons

Customers may request returns for reasons including:

• The product received is materially different from its listing.

• The product is defective or damaged.

• The wrong product was delivered.

• Essential advertised accessories are missing.

• The product has an undisclosed material defect.

• Other circumstances covered by applicable law or Naooma's return policy.

6.3 Seller Responsibilities During Returns

Sellers must:

• Respond promptly to return-related communications.

• Cooperate with Naooma's inspection and dispute-resolution process.

• Provide relevant product and dispatch records when requested.

• Accept eligible returned products in accordance with Naooma's procedures.

• Cooperate with approved refunds, repairs or replacements.

Sellers must not pressure customers to withdraw legitimate complaints or arrange off-platform transactions to avoid Naooma's return process.

6.4 Responsibility for Return Costs

Where a return is caused by a seller's error, misrepresentation, undisclosed defect or failure to fulfil an order correctly, the seller may be responsible for reasonable return shipping costs, subject to Naooma's procedures and applicable law.

For voluntary change-of-mind returns, return shipping responsibility will be determined by the disclosed return terms and applicable law.

Naooma will communicate the applicable cost allocation when authorizing a return.

6.5 Refunds

Naooma may process refunds through its approved payment and refund procedures.

Sellers must not obstruct or delay legitimate refunds.

Where the seller is responsible for the problem, Naooma may recover the applicable refund amount and other properly disclosed charges from the seller's available balance, future payouts or another lawful recovery method.

No deduction will be made in a manner that unlawfully deprives a seller of funds or rights.

7. Mandatory Three-Month Warranty

Naooma's marketplace warranty arrangement requires eligible pre-owned electronic products to have a 3-month warranty beginning from the date of delivery.

Sellers must clearly disclose the warranty coverage, any permitted exclusions and the procedure for making a claim.

7.1 Seller Warranty Obligations

Sellers must:

• Honour applicable warranty claims for products they supply.

• Respond to warranty requests within the timeframe communicated by Naooma.

• Cooperate with technical inspections and troubleshooting.

• Provide repair, replacement or other appropriate remedies when required by the warranty terms or applicable law.

• Ensure that any repairs are carried out by appropriately qualified personnel.

• Return repaired or replacement products within the agreed timeframe.

Naooma may coordinate warranty claims on behalf of customers and sellers.

7.2 Warranty Exclusions

Warranty exclusions must be clearly disclosed and must comply with applicable law.

Permitted exclusions may include:

• Accidental damage caused by the customer.

• Liquid damage occurring after delivery.

• Unauthorized repairs or modifications.

• Damage resulting from misuse or negligence.

• Normal cosmetic wear and tear that was disclosed at the time of sale.

• Other properly disclosed exclusions permitted under applicable law.

Sellers may not use warranty exclusions to avoid responsibility for undisclosed defects, inaccurate descriptions or other obligations that cannot legally be excluded.

7.3 Failure to Honour Warranty Claims

Where a seller fails to honour a valid warranty claim, Naooma may take appropriate action, including arranging a remedy and recovering the applicable costs from the seller where contractually and legally permitted.

Repeated warranty failures may result in reduced listing privileges, account suspension or termination.

8. Seller Payouts and Fees

8.1 Payout Information

Sellers must provide accurate bank account or other approved payout details.

Payouts will be processed according to Naooma's published payout schedule and applicable transaction procedures.

Naooma may delay a payout where necessary to investigate a suspected fraudulent transaction, resolve a legitimate dispute, verify a seller's information or comply with legal requirements.

Any hold or delay will be handled in accordance with the applicable seller agreement and relevant law.

8.2 Marketplace Fees

Naooma may charge commissions, transaction fees, subscription fees or other disclosed charges for using its services.

The applicable fee structure will be communicated to sellers before they become payable.

Naooma may update its fee schedule by giving sellers notice through the platform or other official communication channels.

8.3 Refunds and Chargebacks

Where a transaction is refunded, reversed or disputed, Naooma may adjust the seller's payable balance in accordance with its seller agreement, payment-provider rules and applicable law.

Sellers must cooperate with payment disputes and provide supporting evidence when requested.

9. Seller Conduct and Customer Communication

Sellers are expected to communicate with customers professionally and honestly.

Sellers must not:

• Harass, threaten, discriminate against or abuse customers.

• Make false claims about products or their condition.

• Misuse customer information.

• Encourage customers to pay outside Naooma to avoid platform fees or protections.

• Manipulate reviews, ratings or transaction records.

• Create fake orders or engage in fraudulent activity.

• Share customers' personal information without authorization.

All customer communications must comply with Naooma's rules and applicable privacy requirements.

10. Product Verification and Quality Control

Naooma may conduct checks before or after a product is listed or sold.

Verification may include:

• Checking the product's model, serial number or IMEI.

• Confirming that the listed specifications match the actual item.

• Testing relevant functions.

• Reviewing photographs and supporting documents.

• Checking for obvious signs of tampering or misrepresentation.

Naooma may reject, remove or suspend listings that fail its verification requirements.

Verification is intended to support marketplace trust. It does not eliminate the seller's responsibility to supply products that meet the description and applicable quality standards.

11. Reviews, Ratings and Seller Performance

Customers may leave reviews and ratings based on their shopping experience.

Sellers must not manipulate reviews, offer undisclosed incentives for positive feedback or threaten customers for leaving honest reviews.

Naooma may monitor seller performance using indicators such as:

• Order fulfilment rates.

• Dispatch delays.

• Cancellation rates.

• Product-description accuracy.

• Return and refund patterns.

• Warranty claim outcomes.

• Customer complaints.

• Verified customer feedback.

Naooma may use these indicators to determine eligibility for seller benefits, additional verification, listing restrictions or other marketplace measures.

Sellers may contact Naooma to dispute inaccurate ratings or performance records through the appropriate support channel.

12. Fraud Prevention and Compliance

Sellers must comply with all applicable Nigerian laws and regulations, including those relating to consumer protection, electronic commerce, taxation, privacy and the lawful sale of goods.

Sellers must not use Naooma to facilitate fraud, money laundering, the sale of stolen goods or other unlawful activity.

Naooma may request additional documentation or investigate transactions where there are reasonable grounds for concern.

Where required by law, Naooma may cooperate with competent authorities.

13. Customer and Seller Data

Sellers may only use customer information obtained through Naooma to fulfil legitimate marketplace transactions and provide related customer support.

Sellers must:

• Keep customer information confidential.

• Use customer information only for authorized purposes.

• Take reasonable measures to protect customer data.

• Avoid storing unnecessary sensitive information.

• Not sell, disclose or misuse customer information.

• Delete or securely dispose of customer information when it is no longer needed, subject to legal retention requirements.

Sellers must promptly notify Naooma if they become aware of a suspected data breach involving customer information obtained through the platform.

14. Disputes Between Buyers and Sellers

Naooma may provide a dispute-resolution process for transactions conducted through the platform.

Where a dispute arises, both parties must cooperate and provide relevant information, such as:

• Product photographs and videos.

• Order and dispatch records.

• Delivery confirmations.

• Product descriptions and listing history.

• Communications relating to the transaction.

• Inspection and warranty reports.

Naooma may review the available evidence and determine an appropriate platform-level resolution in accordance with its policies and applicable law.

A platform decision does not remove a seller's or customer's right to seek remedies through appropriate legal channels.

15. Account Suspension and Termination

Naooma may restrict, suspend or terminate a seller's account for violations of this policy, the seller agreement or applicable law.

Grounds for enforcement may include:

• Listing prohibited or counterfeit products.

• Repeatedly supplying misdescribed or defective products.

• Failing to fulfil confirmed orders.

• Repeatedly refusing legitimate returns or warranty claims.

• Engaging in fraud or manipulating transactions.

• Misusing customer data.

• Providing false verification information.

• Repeatedly violating Naooma's marketplace rules.

Depending on the circumstances, Naooma may issue a warning, require corrective action, remove listings, temporarily restrict selling privileges or terminate the seller's account.

Where appropriate, sellers will be notified of the reasons for enforcement and any available appeal process.

Termination does not automatically extinguish outstanding obligations relating to customer orders, refunds, warranties or other lawful claims.

16. Changes to the Seller Policy

Naooma may update this policy from time to time to reflect changes in marketplace operations, technology, commercial arrangements or applicable laws.

Material changes will be communicated through the seller dashboard, email or another official communication channel.

Continued use of Naooma after the effective date of an update constitutes acceptance of the revised policy to the extent permitted by law and the seller agreement.

17. Contact and Seller Support

For questions, complaints or assistance relating to this policy, sellers may contact:

Company: Naooma
Email: info@naooma.com.ng

Please include your seller account information and any relevant order number when contacting our team.

We aim to acknowledge seller support requests within 2 business days and provide updates until the matter is resolved.

18. Acceptance of This Policy

By registering as a seller, listing a product or accepting an order on Naooma, you acknowledge that you have read and understood this Seller Policy and agree to comply with its applicable requirements.

This policy should be read together with Naooma's Terms and Conditions, Shipping and Return Policy, Privacy Policy and any applicable seller agreement.

Where a provision of this policy conflicts with a non-excludable legal requirement, the applicable legal requirement will prevail.